Reviews

Dave,
5.0

03.11.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

What a wonderful place ... the staff are outstanding so professional in their job will be back their very soon....


Response:

Dear Dave, First of all, thank you for staying with us for the Celtic Match, it was a great pleasure to have you here and also for taking time to share your feedback with other travellers. It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that your comments have been forwarded to the team at the PREMIER SUITES PLUS Glasgow. We appreciate your compliments to our staff, as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests. Once again Thank you and we look forward to seeing you on our next visit to Glasgow Kindest Regards Mark Hunter

Kerry,
4.5

17.10.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

The staff could not have been more helpful.


Response:

Dear Kerry, Thank you for your very complimentary feedback following your visit with us We are pleased to read your lovely words regarding our team members. We always take great pride providing the best service as possible. It is great that our helpfulness and friendliness added up to your experience. I will definitely make sure to share your praise everyone. We look forward to seeing you again when you next visit Glasgow Kindest Regards Mark

Clare,
5.0

09.10.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Excellent except one night when people above us came back 3am and very exemptionary loud until 4am falling on the floor above us. We did not know who to contact as there is only a phone number for emergencies not security. The next morning we complained and the staff assured us the flat above was checking out, a corporate booking.


Response:

Dear Claire, Thank you for your feedback following your stay with us. It was our pleasure to have you stay with us recently, thank you for choosing to stay with us on this occasion. I do hope that your guest room offered you a comfortable stay, however I do apologise that you encountered an issue with the guest's above you . I appreciate you bring this to our attention. The security team have the emergency phone and would have been more than happy to assist I am sorry this was not made clear, My team and I do hope that we are able to welcome you back to the suites in the near future to enjoy our facilities once again. Kindest Regards Mark

Craig,
5.0

04.10.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Our 4th time and we will continue to return. We recommend this to all our friends. Thanks for another great stay.


Response:

Dear Craig, What a great review to receive, thank you so much. It was our pleasure to be able to look after you once again. It is always a pleasure to receive positive feedback and I can assure you that all of the team members have been made aware of your great comments. Thank you for your kind words. We are so pleased that you enjoyed everything about your stay my team and I truly do look forward to having the pleasure of welcoming you back to the suites again for your 5th Visit we really do appreciate your loyalty. Kindest Regards Mark

Joan,
5.0

30.09.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Andrea and Paul were very pleasant, cheery and helpful with suggestions! We enjoyed our stay and would certainly recommend to friends a stay here.


Response:

Dear Joan, My team and I thank you most sincerely for staying with us for your visit to Glasgow. The entire team here at the PREMIER SUITES PLUS Glasgow are pleased to be able to offer you a friendly service and I am thrilled that you encountered this throughout your stay. All team members have been given visibility of your generous review, they are delighted to read such compliments. Paul and Andrea are fantastic members of the team and I am sure they will be delighted to have received your lovely comments – thank you. Thank you for being so complimentary following your stay, we really do appreciate it. We look forward to seeing you again soon. Kindest Regards Mark